Question 1

What exactly does BookingHost provide?

Accepted Answer

BookingHost provides end-to-end apartment management: marketing and publication on major platforms such as Booking.com, Airbnb, Expedia and VRBO, 24/7 guest support in 7 languages, check-in and check-out, professional cleaning and laundry after every booking, defect handling, monthly settlements and the online Owner Panel.

Question 2

How long is the contract?

Accepted Answer

The contract is open-ended, with a minimum of 4 full calendar months and a one-month notice period. You are not locked into a multi-year agreement. If you are not satisfied with the results, you can end cooperation with one month's notice.

Question 3

How quickly can my apartment go online?

Accepted Answer

From contract signing to first publication it usually takes 1-2 weeks. During that time we arrange photography, prepare descriptions in several languages and publish the offer on booking platforms. In urgent cases we can launch an apartment in 5-7 days.

Question 4

Can you take over my existing bookings?

Accepted Answer

Yes. When we take over management, we also take over existing bookings. Guests do not feel any disruption in service, and the change is handled smoothly and transparently.

Question 5

What do I need to provide as the owner?

Accepted Answer

Our team visits the apartment, checks its condition and gives specific recommendations for preparing it for short-term rental. We handle the rest.

Question 6

How much does management cost and how is commission calculated?

Accepted Answer

We charge 20% of each completed booking. There are no fixed monthly fees and no upfront fees. You pay only when you earn.

Question 7

When and how do I receive payouts?

Accepted Answer

Settlements are monthly. At the beginning of each month you receive a detailed statement for the previous month's bookings and a transfer to your account. Settlements and invoices are available in the Owner Panel.

Question 8

How are prices set? How much will I earn?

Accepted Answer

Prices are updated automatically by our AI-based algorithm, which considers weekday, seasonality, local occupancy, events and many other variables. The effect is on average 37% higher revenue than with static pricing. A free estimate shows a concrete forecast for your apartment.

Question 9

What is included in cleaning?

Accepted Answer

After every booking our team handles towel and linen laundry, full cleaning and appliance checks. We also replenish cleaning products, toilet paper, rubbish bags, toiletries and basic welcome items.

Question 10

Which platforms will my listing appear on?

Accepted Answer

We publish on the largest platforms: Booking.com, Airbnb, Expedia, VRBO, Google and many others, more than 10 channels in total. Calendars are synchronized in real time, so there is no risk of double bookings.

Question 11

Where can I monitor my bookings?

Accepted Answer

All bookings from every platform are visible in the Owner Panel at panel.bookinghost.com. You will also find monthly settlements, statistics, invoices and the option to block dates for your own stays. The panel works on mobile and desktop.

Question 12

Do you provide professional photography?

Accepted Answer

Yes. Photos are critical for bookings, so our interior photographer prepares a professional apartment photo session. The cost is included in the service.

Question 13

What happens if a guest damages the apartment?

Accepted Answer

Bookings are protected by guest deposits collected by booking platforms. If damage occurs, we immediately start the claim process and help recover repair costs. Statistically only 0.2% of bookings involve any damage, and these are usually minor issues.

Question 14

Can I use the apartment myself?

Accepted Answer

Yes. Through the Owner Panel you can block selected dates for yourself or your family at any time. Owner stays are free and unlimited, provided the dates are reserved in advance.

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